{"xsrfToken":"f950208b685e84324e7565746be6ef5ed9a95cdb_lout","branding":{"id":"4","key":"mss","name":"MultiSystems","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1f3b61","headerLinkHoverBGColor":"#1f3b61","headerBadgeColor":"#1f3b61"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/01db1516-f6d1-4637-a57f-ab29c5a4c707/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOTdmMWFkOS1mMzY0LTQwOGItOTJhNS1iYmE2OGJmZjI2MjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxZGIxNTE2LWY2ZDEtNDYzNy1hNTdmLWFiMjljNWE0YzcwNyI6WyJyZWFkIl19LCJleHAiOjE3MTUxNDA2NzksIm5iZiI6MTcxNTE0MDA3OX0.7UtC4v4nKKnYJqW-5tI0oYR4Q3PFhM3WPojgS19gexU&client=d97f1ad9-f364-408b-92a5-bba68bff2621&mode=fit","logoId":"01db1516-f6d1-4637-a57f-ab29c5a4c707","isLogoAvailable":true,"helpCenterTitle":"What can we help you with?","sharedPortalName":"DPD Help Centre","userInitialAnnouncementHeader":"Hello!","userInitialAnnouncementMessageWiki":"<p>Welcome to the DPD Help Centre. Use the search bar above to find relevant how-to articles or click any of the system portals below.</p>","translations":{"en-US":{"helpCenterTitle":"What can we help you with?","sharedPortalName":"DPD Help Centre","announcementHeader":"Hello!","announcementMessage":"Welcome to the DPD Help Centre. Use the search bar above to find relevant how-to articles or click any of the system portals below.","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2d3737","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"mss","projectId":10311,"serviceDeskId":4,"name":"MultiSystems","description":"<p>Welcome to the MultiSystems Service Desk Portal where you can log any incidents or requests you require assistance with.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"95","name":"Accounts Portal","descriptionHtml":"<p>Access to Accounts can be set up via the accounts admin section on the portal</p>","callToAction":"Accounts Portal","introHtml":"<p>Access to Accounts can be set up via the accounts admin section on the portal</p>","icon":10558,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[15],"key":""},{"id":"99","name":"Digital Print Facility","descriptionHtml":"","callToAction":"Digital Print Facility","introHtml":"","icon":10566,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[15],"key":""},{"id":"100","name":"FCA /SAF","descriptionHtml":"<p>The most common request will be to mark paper exams. These need to be escalate quickly. We require the employee name and employee ID</p>","callToAction":"FCA /SAF","introHtml":"","icon":10556,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[15],"key":""},{"id":"110","name":"Purchase Ledger","descriptionHtml":"<p>Access to Purchase Ledger can be set up using the User Maintenance App</p>","callToAction":"Purchase Ledger","introHtml":"<p>Access to Purchase Ledger can be set up using the User Maintenance App</p>","icon":10558,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[15],"key":""},{"id":"413","name":"Sellmycar Purchases(ABYC)","descriptionHtml":"","callToAction":"Sellmycar Purchases(ABYC)","introHtml":"<p>Any issues/requests relating to the customer online sell journey or ABYC application</p>","icon":10558,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[98],"key":""},{"id":"77","name":"Training Office/Online Course Booking System","descriptionHtml":"<p>Most Training Office issues will be locked bookings. We require the employee name, employee ID, booking number and course name if applicable</p>","callToAction":"Training Office/Online Course Booking System","introHtml":"<p>Log any issues with Training Office or Bookings for GTG</p>","icon":10556,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[16],"key":""},{"id":"420","name":"Valuations Admin (Sell appointment, Part Exchange)","descriptionHtml":"","callToAction":"Valuations Admin (Sell appointment, Part Exchange)","introHtml":"<p>Any issues/requests relating to the customer part exchange journey or photo gallery app</p>","icon":10564,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[98],"key":""},{"id":"97","name":"ACE Accommodation","descriptionHtml":"<p>We can deal with any system problems. For all queries/issues regarding bookings please contact Martin.pullinger@arnoldclark.com</p>","callToAction":"ACE Accommodation","introHtml":"<p>We can deal with any system problems. For all queries/issues regarding bookings please contact Martin.pullinger@arnoldclark.com</p>","icon":10571,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""},{"id":"145","name":"Appraisal System","descriptionHtml":"","callToAction":"Appraisal System","introHtml":"","icon":10556,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[],"key":""},{"id":"117","name":"ASO Reports","descriptionHtml":"<p>Important : For any new reports, all requests need to be requested via the Reporting Team</p>","callToAction":"ASO Reports","introHtml":"<p>This relates to only the PDI Summary, Resource Availability and Kerridge Invoiced Reports for all other reports, please contact the reporting team via dataservices.support@arnoldclark.com</p>","icon":10556,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[],"key":""},{"id":"377","name":"ASO Requests","descriptionHtml":"","callToAction":"ASO Requests","introHtml":"<p>For all Aftersales, EVHC and CITNow issues/requests please log these on the Aftersales Support Desk <a href=\"https://arnoldclark.atlassian.net/servicedesk/customer/portal/23\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://arnoldclark.atlassian.net/servicedesk/customer/portal/23</a></p>","icon":10532,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"378","name":"Bodyshop","descriptionHtml":"","callToAction":"Bodyshop","introHtml":"","icon":10546,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"362","name":"Branch Setup","descriptionHtml":"","callToAction":"Branch Setup","introHtml":"<p>This will include branch moves/acquisitions/merges etc <br> Please specify what system is being affected in the form</p>","icon":10532,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"98","name":"Customer Service/Complaints","descriptionHtml":"","callToAction":"Customer Service/Complaints","introHtml":"","icon":10573,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"144","name":"Garage Equipment ","descriptionHtml":"<p>Access to Garage Equipment can be set up using the User Maintenance App</p>","callToAction":"Garage Equipment ","introHtml":"<p>Access to Garage Equipment can be set up using the User Maintenance App</p>","icon":10546,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"78","name":"GEM","descriptionHtml":"<p>Any Issues with GEM should be escalated to the employees team ems.support@arnoldclark.com in the first instance</p>","callToAction":"GEM","introHtml":"<p>Any Issues with GEM should be escalated to the employees team emssupport@arnoldclark.com in the first instance</p>","icon":10541,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"103","name":"Group Forcasting","descriptionHtml":"","callToAction":"Group Forcasting","introHtml":"","icon":10555,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"104","name":"Group Franchise","descriptionHtml":"","callToAction":"Group Franchise","introHtml":"","icon":10559,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"105","name":"Intranet Landing Page File Uploads and Vacancy Requests","descriptionHtml":"","callToAction":"Intranet Landing Page File Uploads and Vacancy Requests","introHtml":"","icon":10541,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"402","name":"Mobile App Support","descriptionHtml":"","callToAction":"Mobile App Support","introHtml":"","icon":10545,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"108","name":"Procurement","descriptionHtml":"<p>The most common Procurement request is for a ticket to be reopened. We only require the user name and PROC Gemini ticket number</p>","callToAction":"Procurement","introHtml":"","icon":10570,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"211","name":"Sales Requests","descriptionHtml":"","callToAction":"Sales Requests","introHtml":"<p>For all Sales and Fleet Office issues/requests please use the new Sales Operations portal <a href=\"https://arnoldclark.atlassian.net/servicedesk/customer/portal/11?customize=true\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://arnoldclark.atlassian.net/servicedesk/customer/portal/11?customize=true</a></p>","icon":10567,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[],"key":""},{"id":"118","name":"Service Plan/Clark Plan","descriptionHtml":"","callToAction":"Service Plan/Clark Plan","introHtml":"","icon":10555,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"142","name":"TIP System","descriptionHtml":"<p>Please request logins using this form. Any Issues with TIP should be escalated to the employees team emssupport@arnoldclark.com</p>","callToAction":"TIP System","introHtml":"<p>Please request logins using this form.<br> Any Issues with TIP should be escalated to the employees team emssupport@arnoldclark.com</p>","icon":10564,"iconUrl":"https://arnoldclark.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""}],"reqGroups":[{"id":98,"name":"Valuations - ABYC, Part Exchange, Valuations Admin"},{"id":15,"name":"Internal Apps"},{"id":16,"name":"GTG"}],"orderMapping":{"87":[362],"93":[402],"15":[110,100,99,95],"17":[211],"16":[77],"98":[420,413]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6b7896f3-0952-3396-af21-a1d24a0eabc7","appLinkName":"System Confluence","appLinkUrl":"https://arnoldclark.atlassian.net/wiki","spaceKey":"MST","spaceName":"MultiSystems Team","spaceUrl":"https://arnoldclark.atlassian.net/wiki/spaces/MST","isServer":false},"labels":[],"projectKey":"MSS","serviceDeskId":4,"kbLinkDomainURLs":["https://arnoldclark.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOTdmMWFkOS1mMzY0LTQwOGItOTJhNS1iYmE2OGJmZjI2MjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTUxNDEyNzksIm5iZiI6MTcxNTE0MDA3OX0.ccO_aiSK0Quo3XtVnvlh_dWnu7a2cSCGUrNW0AD4dkA","targetCollection":"upload-project-10311","endpointUrl":"https://api.media.atlassian.com","clientId":"d97f1ad9-f364-408b-92a5-bba68bff2621","tokenDurationInMins":20}},"sharedPortal":{"name":"DPD Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://arnoldclark.atlassian.net/wiki","kbLinkDomainURLs":["https://arnoldclark.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}